Cancellation Policy

Cancellation Policy

At Alankaar, we strive to provide our customers with a seamless shopping experience. We understand that sometimes you may need to cancel or modify an order. Please review our cancellation policy below to ensure you are aware of the guidelines regarding order cancellations.

1. Order Cancellation by Customer

  • Order Cancellation Window: You can cancel your order any time before it is shipped. Once your order has been shipped, it can no longer be cancelled.
  • To cancel an order, please contact our customer service team at connect.alankaar@gmail.com. Include your order number and details for quicker assistance.
  • Cancellations are only applicable to orders that have not yet been processed or shipped.

2. Order Cancellation by Alankaar

  • In some cases, Alankaar reserves the right to cancel an order due to:
    • Insufficient stock or inventory issues
    • Fraudulent or suspicious activity detected
    • Payment authorization issues
    • Errors in product pricing or product details
  • If we cancel your order, you will be notified immediately, and a full refund will be processed to the original payment method.

3. How to Request a cancellation

  • To request a cancellation, please follow the steps below:
    1. Contact our customer support at connect.alankaar@gmail.com or with your order details.
    2. Ensure that your order is eligible for cancellation (within the cancellation window and has not been shipped).
    3. Wait for a confirmation email regarding your cancellation request.

4. Refund Process

  • If your order is successfully cancelled, a full refund will be issued to the original payment method.
  • Refunds may take up to 2 business days to process, depending on your bank or payment provider’s policies.
  • In case of any issues with the refund process, please contact our customer support team for assistance.

5. Exceptions to Cancellation

  • Custom, personalized, or made-to-order items cannot be cancelled once the order has been confirmed and processed.
  • If the product is part of a special promotion, clearance sale, or final sale, it may not be eligible for cancellation. Please refer to the specific terms and conditions of the sale.

6. Customer Support

  • If you have any questions or concerns regarding order cancellations, please contact our customer support team at connect.alankaar@gmail.com