Refund & Exchange

Refund & Exchange

At Shop Alankaar, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer refunds and exchanges under the following terms. Please read our policy carefully for details.

1. Refunds

  • Eligibility for Refund: You are eligible for a refund if:

    • The product is defective, damaged, or incorrect.
    • You received the wrong item or size.
    • You decide to cancel the order before it is shipped, in accordance with our Cancellation Policy.

  • Non-Refundable Items:

    • Custom, personalized, or made-to-order products.
    • Items purchased during clearance sales, promotions, or final sale.
    • Gift cards or downloadable products.

  • Refund Process:

    • To request a refund, please contact our customer service team at connect.alankaar@gmail.com or call us at +91 7709 580 402 with your order number and a description of the issue.
    • Upon approval, refunds will be processed to the original payment method.
    • Refunds may take up to 2 business days to process, but please note that your payment provider’s policies may affect the timing of the refund.

2. Exchanges

  • Eligibility for Exchange: You may request an exchange if:

    • The product is defective, damaged, or incorrect.
    • The size or color of the product does not meet your preferences.

  • Non-Exchangeable Items:

    • Custom, personalized, or made-to-order products.
    • Items purchased during clearance sales, promotions, or final sale.

  • Exchange Process:

    • If you want to exchange a product, contact our customer service team at connect.alankaar@gmail.com or call +91 7709 580 402.
    • Once we confirm the eligibility of the exchange, you will be asked to return the item in its original condition and packaging.
    • If the requested exchange item is available, we will ship the new item to you once we receive the returned item. If the item is out of stock, a refund will be processed instead.

3. Return Process for Refunds and Exchanges

  • Return Eligibility: To return an item for a refund or exchange, it must meet the following criteria:

    • The item must be unused, in its original condition, and with all tags, labels, or packaging intact.
    • The return must be requested within 7 days from the delivery date.
    • You must provide proof of purchase, such as your order number or receipt.

  • Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
    • We recommend using a trackable shipping service for returns to ensure your items are safely returned to us.

  • Processing Time:

    • Once we receive your returned item, it will be processed within 7 business days.
    • You will be notified by email once the refund or exchange has been approved and processed.

4. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 5 days of receiving your order with details and pictures of the damage.
  • We will cover the cost of return shipping for damaged or defective products and will either provide a refund or replacement at no additional charge.

5. Customer Support

  • If you have any questions or concerns about our refund and exchange process, please reach out to our customer support team at connect.alankaar@gmail.com or call +91 7709 580 402. We are happy to assist you.